RMA webform

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For any defective goods you wish to return to us, please follow this procedure step by step:

  1. Complete the RMA form below, providing as much detail as possible.
  2. Fill in your e-mail address below (double-check if it is spelled correctly).
  3. Upload any pictures or documents (your non-conformity report, PO, etc.) that can support your claim. Using the blue cross symbol, you can upload additional pictures or documents.
  4. Click the "Send" button below to send your RMA request.
  5. Within two days after your RMA request, you will receive a copy of your form, including an RMA number, via the e-mail address you provided.
  6. Return the goods to Televic, labelling them clearly with the RMA number provided on the exterior of the box and a copy of the completed RMA form included with the goods.

All defective goods should be returned to the following address:

Televic Rail
For the attn. of Ms Daisy Vanderheeren
Leo Bekaertlaan 1
B-8870 Izegem
Belgium

Data of the applicant:
Return address data: (only to be filled out if different from applicant data)
Data concerning the goods which are to be returned:
Part number Televic part number Description Serial number Quantity Error description